The chat rooms on Rocks.tv are provided to enable customers of Rocks.tv and other Coloured Rocks businesses to chat with each other. The ability to chat is conditional upon you agreeing to, and abiding with, these rules. You will not be able to chat until you have purchased from a Coloured Rocks business and your purchase has been dispatched to you.

The Rocks Chat room is purely for posts directly related to the auctions and our jewellery. All other posts must be made in the Chit Chat room. Posts made in the Rocks Chat room that are not relevant to our auctions and jewellery may be moved by our Help Team or Studio Team to the Chit Chat room.

To ensure that both chat rooms remain friendly environments, all site users who are logged in and have the ability to chat are able to delete posts that they consider in breach of the rules. Should four of your posts be deleted by separate visitors within one hour then your ability to chat will be removed. Our Help Team may reinstate the ability to chat, but this is entirely at their discretion. Furthermore, our Help Team can make the decision to remove the ability to chat for any user at their own initiative and entirely at their own discretion.

To avoid inappropriate use of the delete post function, if someone is found to be deleting posts that do not breach the rules, we will suspend their ability to chat.

Although posts that are not related to our jewellery and auctions are allowed in the Chit Chat room, both rooms are intended to be pleasant environments and to be fun and involving for everyone who participates. Therefore we do not permit in either room:

• Sexual or offensive language or comment
• Harassment of other people
• Inflammatory or defamatory comments
• Taunting, teasing or bullying of other chatters or bidders or our presenters and other team members
• Advertising of any third party service or website, unless agreed with us in advance and authorised by us in writing
• Discussions of these rules or their enforcement

Furthermore, as the chat rooms are offered by us as a free service to enhance our auctions (where by definition prices will vary), we do not allow posts that are intended to lower the price that the item sells for. Examples of such posts are where a poster demands that an item be taken down to a certain price, comments that the item has previously sold for less or makes derogatory remarks about an item.

The chat rooms are not generally monitored or moderated by our staff, therefore please do not use them to request assistance from our Help Team. The Help Team can be contacted by email, telephone or the Live Help facility.

Posts by our Help Team and other members of our team are displayed with a pink background. Please comply with any instructions given by our Help Team members.

Although we have strict rules in place, we cannot guarantee that the chat will remain free from abuse and we are not liable for the views expressed within it.

Selected posts from the Rocks Chat room may be displayed on our TV broadcasts and entire posts or excerpts of posts from either chat room may be used in our promotional materials either with out without the screen name of the poster. By participating in chat you agree to our use of your posts in this way.